Refund policy

Exchange Policy

Last Updated: July 30, 2026

At Prince Shoe World, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure it reaches you in excellent condition. As footwear sizing may occasionally vary, we offer an exchange-only policy. We do not offer returns for refunds. Please read the policy below before making a purchase.

1. Exchange Policy

We offer product exchanges only. We do not accept returns for refunds, change-of-mind purchases, or cancellations after delivery.

If you need a different size or receive an eligible product, we'll be happy to assist with an exchange according to the conditions below.

2. Exchange Eligibility

Your product is eligible for exchange if:

  • You request an exchange within [5 DAYS] of delivery.
  • The product is unused, unworn, and in its original condition.
  • The product is returned with:
    • Original box
    • Original packaging
    • Tags (if applicable)
    • Invoice/Bill
  • The product shows no signs of use, scratches, stains, damage, or alterations.

Prince Shoe World reserves the right to reject exchange requests that do not meet these conditions.

3. Size Exchange

Need a different size? No problem.

Size exchanges are available subject to:

  • Stock availability.
  • The product meeting all exchange eligibility requirements.

If the requested size is unavailable, you may choose another product of the same value or pay the difference for a higher-priced item.

4. Damaged, Defective, or Incorrect Products

If you receive

  • A damaged product
  • A manufacturing defect
  • The wrong product
  • The wrong size sent by us

Please notify us within 48 hours of delivery by emailing officialprinceshoeworld@gmail.com or calling +91 6304491072.

Please provide:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • Description of the issue

After verification, we will arrange a replacement or exchange at no additional cost.

5. Non-Exchangeable Items

The following items cannot be exchanged:

  • Products showing signs of use or wear.
  • Products without the original shoe box or packaging.
  • Products without the original invoice.
  • Products damaged due to improper use or customer negligence.
  • Products requested for exchange after [7 DAYS].
  • Clearance, clearance sale, or final sale items (unless defective).

6. Exchange Process

To request an exchange:

  1. Contact us at officialprinceshoeworld@gmail.com or +91 6304491072.
  2. Share your Order Number and the reason for the exchange.
  3. Our support team will review your request.
  4. Once approved, we'll provide exchange instructions.
  5. After receiving and inspecting the product, we'll dispatch the replacement item.

7. Return Shipping Charges

Unless the exchange is due to an incorrect, damaged, or defective product sent by Prince Shoe World:

  • Customers are responsible for the return shipping charges for sending the product back.
  • Prince Shoe World will ship the replacement product as per the applicable shipping policy [or insert your preferred shipping terms here].

8. No Refund Policy

Please note:

  • We do not provide refunds after successful delivery.
  • We do not accept returns for cash refunds, bank transfers, UPI refunds, or store credit, except where required under applicable law.
  • Approved cases are handled through product exchange only.

9. Cancellation Policy

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

10. Contact Us

If you have any questions regarding exchanges, please contact us:

Prince Shoe World

🌐 Website: https://www.princeshoeworld.in

📧 Email: officialprinceshoeworld@gmail.com

📞 Phone: +91 6304491072

📍 Store Address:
Prince Shoe World
11-3-584, Beside Majestic Sweet,
Near Mallepally Badi Masjid,
Mallepally, Hyderabad – 500057
Telangana, India